FAQ
There are two ways to change your personal information:
1.) The Client can log into Online Client Center to apply for change of personal information.
2.) The Client can download Request for Change of Personal Information Form on our website, complete and submit it to the Client service representatives.
Any change of Clients’ personal information shall come into effect after telephone verification with the Client service representatives.
To ensure accuracy of the Clients' information, no shared telephone number or email is accepted. When information has been used or registered by one Client, application with identical information will not be accepted.
The modified personal information will be effective after the Client have finished our telephone verification.
The Client can retrieve password in the following ways:
1.) If the Client forgot his/her password for transaction, he/she can request to reset the password at the "Rest Password" in the Online Client Service Center.
2.) The Client can also turn directly to the Client service representatives for help (contact the Client service representatives via our QQ account or telephone number), who may inform their colleagues and help the Client with resetting password.
After receiving the request, we will make telephone verification with the Client as soon as possible and then send the new password to the registered email of the Client.