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Should you encounter any technical problems related to download and installation of the trading platform and plug-in, network connection or use of the trading platform, please feel free to contact our professional customer service personnel. First Gold's customer service officers will make every attempt to solve your problems and provide you with technical support.

First Gold applies the most advanced encrypted trading system to the verification of logging-in users. Such system is protected by the most rigorous firewalls, maintaining confidentiality of all online trading records and client information. First Gold has developed an advanced backup system and drawn up detailed contingency plans to reduce the possibility of problems. Should there be any problem of the servers, all trading records, including closed bills, positions, orders, loss stopping, limit orders and historical trading records, will be saved in the backup system.